Frequently Asked Questions
MIRLZAR – Customer Support Help Center
1. What is your return policy?
We offer a 30-day return policy. You can read full details here: Return Policy
2. How do I contact customer support?
You can contact us anytime at: contact@mirlzar.com
3. How long does shipping take?
Standard Delivery — 3–7 business days Full Policy Read Shipping Policy.
4. Do you offer free shipping?
Free shipping may be available on selected orders or promotions.
5. How can I track my order?
Once your order is shipped, tracking details will be sent to your email.
6. Can I cancel my order?
Yes, if your order has not been shipped. Contact us at contact@mirlzar.com
7. What if I entered the wrong address?
Contact us immediately. We may update it if the order has not been shipped.
8. Do you ship internationally?
NO, we ship Only Uk & USA.
9. What payment methods do you accept?
We accept major debit/credit cards and secure online payments.
10. Are my payment details safe?
Yes, all payments are encrypted and processed securely.
11. What if my item arrives damaged?
Email us with photos at contact@mirlzar.com for a replacement or refund.
12. How do I return a product?
Follow the instructions on our policy page: Return Policy
13. How long does a refund take?
Refunds are processed within 5–10 business days after approval.
14. Do I need to pay return shipping?
Yes, unless the item is faulty or incorrect.
15. Can I exchange my item?
We do not offer direct exchanges. You can return and reorder.
16. Where is your company located?
167-169 Great Portland Street, London W1W 5PF, United Kingdom
17. How do I know my order is confirmed?
You will receive a confirmation email after placing your order.
18. What if I don’t receive my order?
Contact support at contact@mirlzar.com
19. Can I change my order after placing it?
Yes, but only before it is shipped.
20. How do I get updates on my order?
All updates are sent via email after purchase.
Need More Help?
Email us at contact@mirlzar.com