Refund policy
RETURN & REFUND POLICY
WISELEYINFINITY LTD | Company No. 17003335
167-169 Great Portland Street, London W1W 5PF, United Kingdom
Effective Date: April 2026
Last Updated: April 2026
This policy complies with the UK Consumer Rights Act 2015 and Google Merchant Center requirements.
1. RETURNS POLICY
At MIRLZAR, we want you to be fully satisfied with your purchase. We offer a 30-day return window from the date your order is delivered.
2. ELIGIBILITY FOR RETURNS
To qualify for a return, your item must be:
- Returned within 30 days of delivery
- Unused, unworn, and in original condition
- With all original tags attached
- In original packaging
- Free from perfume, stains, or damage
Non-returnable items:
- Items returned after 30 days
- Used or worn products
- Missing tags or original packaging
- Damaged due to customer misuse
- Custom or personalised items
- Sale items (unless faulty)
3. CUSTOMER RESPONSIBILITY
- Customers must ensure proper packaging for returns
- Items must be in original condition
- Return shipping cost is paid by customer (unless faulty)
- Tracked shipping is recommended
We are not responsible for lost or damaged return parcels.
4. HOW TO START A RETURN
Follow these steps:
- Email us at contact@mirlzar.com within 30 days
- Include your order number and reason for return
- Wait for approval (24–48 business hours)
- Pack item securely
- Ship using a tracked courier
5. REFUND PROCESSING TIME
- Return shipping: 3–5 business days
- Inspection: 3–5 business days
- Refund processing: 5–10 business days
- Bank processing: 3–5 business days
Refunds are issued to your original payment method. Shipping charges are non-refundable unless item is faulty.
6. FAULTY OR INCORRECT ITEMS
If you receive a faulty or incorrect item, you are entitled to a full refund or replacement under UK law.
- Report within 30 days
- Email: contact@mirlzar.com
- Include order number, issue details, and photos
Return shipping will be covered by us for faulty items.
7. EXCHANGES
We do not offer direct exchanges. Please return your item for a refund and place a new order.
8. ORDER CANCELLATION
Orders can be cancelled before dispatch by contacting us at contact@mirlzar.com.
If already shipped, you must follow the return process.
9. YOUR LEGAL RIGHTS (UK)
This policy does not affect your statutory rights under UK law.
View UK Consumer Protection Rights
10. CONTACT INFORMATION
Email Support
Address
167-169 Great Portland Street, London W1W 5PF, United Kingdom
MIRLZAR is a trading name of WISELEYINFINITY LTD, registered in England and Wales. Company No. 17003335.